Professional Experience

Senior Product Manager | Consultant - Aaron Roberts Consulting (8/24 – Present)

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• Help product companies deeply understand their customers, markets, and industry insights to shape a clear vision aligned with business objectives.

• Build smart strategies and cohesive, responsive roadmaps to guide execution.

• Lead cross-functional teams in thoughtful Agile delivery, create feedback loops, and continuously refine solutions that drive real results.

Senior Product Manager | Strategy Consultant - Ascendle (06/19 – 02/24)

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• Defined the vision, strategy, and roadmap for Amadeus Hospitality’s new microservices-based SaaS platform in collaboration with users, stakeholders, and leadership.

• Drove internal adoption, working with experience teams to gather early feedback and iterate rapidly for efficient delivery.

• Led two Agile teams in iterative development, prioritizing features and user stories while driving backlog refinement, sprint planning, and reviews. Increased sprint velocity by 30% over four years, while ensuring business impact beyond feature delivery.

• Partnered with go-to-market teams to plan, prepare, and document releases, enabling frequent delivery and early feedback.

• Coached leadership, architects, and 16 teams in Lean, SAFe, and Agile, improving strategic focus, execution, Agile maturity, and value delivery across the organization.

Senior Client Implementation & Support Manager - Zoomi.ai (07/16 – 02/19)

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• Led successful enterprise implementations of Zoomi’s AI-driven learning analytics SaaS for Fortune 500 clients (IBM, Accenture, Microsoft, Intel, Philip Morris International), delivering quantifiable benefits within days.

• Conducted customer interviews and requirements gathering, refining product offerings to increase adoption and satisfaction through rapid iteration.

• Reduced onboarding time by 50% by systematizing implementation processes and building the customer support organization and help center from the ground up—enabling rapid, large-scale deployments.​

Senior Client Engagement Manager - The Atom Group (01/15 – 07/16)

• Collaborated with users, customers, UI/UX designers, and engineers to build and rapidly deliver SaaS, mobile (iOS/Android), and custom solutions based on deep user research.

• Conducted market analysis to refine product positioning and maintain a competitive edge.

• Led cross-functional teams through iterative delivery and implemented customer validation techniques, ensuring early feedback and continuous improvement.

• Delivered key products, including a healthcare pricing tool for the State of Connecticut, an interactive display and website for Popular Community Bank, and an iOS app for TrueFit Corporation.

Business Systems Analyst - Liberty Mutual Insurance (07/13 – 01/15)

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• Conducted user research and data analysis, writing SQL queries to inform decision-making.

• Documented use cases, requirements, user stories, and Definitions of Done, collaborating with developers and QA to create, test, and refine solutions.

• Delivered key enhancements improving integration between rental car providers, collision shops, and medical billing systems, and facilitated the transition from ICD-9 to ICD-10 medical coding, ensuring seamless system adaptation.​

Founder & Business Manager - Aaron Roberts Home Improvements (05/05 – 05/13)

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• Built and managed a successful construction business, overseeing customer acquisition, project execution, and financial management, achieving year-over-year revenue growth and consistent customer delight.​

Product Quality Manager - Eastman Kodak Company (11/98 – 09/06)

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• Led a 10-person Quality Engineering team, ensuring software, firmware, and hardware functionality and reliability across multiple photo-printing product lines.

• Extensive experience in device software, hardware/software integration, CAD/CAM, rapid prototyping (e.g., stereolithography), manufacturing processes, and injection molding.